PLIO

PLIO Privacy Policy

Effective date: January 20, 2026

This Privacy Policy explains how Small Big Things Inc. (“PLIO,” “we,” “us,” “our”), located at 813 Oak St, San Francisco, CA 94117, collects, uses, and shares personal information when you use PLIO’s services, including when you submit information through our online forms and communicate with us by SMS/text.

Contact: contact@getplio.com

1) Information We Collect

We may collect the following categories of personal information:

Information you provide

  • Contact details (name, phone number, email)
  • Job search details (work preferences, experience, location, goals)
  • Communications you send us (including SMS messages and form responses)

Information collected automatically

Basic device and usage information from our website or forms (e.g., IP address, browser type, timestamps), depending on how you interact with us.

2) How We Use Your Information

We use personal information to:

  • Provide and operate the Service (including job-search intake, follow-ups, scheduling, and service communications)
  • Communicate with you by email, phone, and SMS when you’ve opted in
  • Improve the Service and internal operations (e.g., troubleshooting, analytics)
  • Prevent fraud, misuse, and protect security
  • Comply with legal obligations

3) SMS/Text Messaging Privacy (Important)

If you opt in to receive SMS/text messages:

  • We use your phone number to send you messages related to the Service (e.g., intake follow-ups, scheduling, reminders, and updates).
  • Consent: You consent through our forms (including Meta instant forms and other web forms).
  • Opt-out: Reply STOP at any time to opt out.
  • Help: Reply HELP or email contact@getplio.com.
  • Message content: Your messages and our messages may be stored to provide the Service, support requests, and for recordkeeping.

No sale of SMS data: We do not sell your phone number or SMS content.
No sharing for marketing by others: We do not share your phone number with third parties for their own marketing purposes.

4) How We Share Information

We may share personal information in limited circumstances:

Service providers

We share information with vendors who help us run the Service (for example: form platforms like Meta lead forms, scheduling tools, analytics tools, and SMS delivery providers). They may process personal information only on our instructions to provide services to us.

Legal and safety

We may disclose information if required by law, subpoena, or if we believe disclosure is necessary to protect rights, safety, and security.

Business transfers

If we’re involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

5) Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including providing the Service, maintaining records, resolving disputes, enforcing agreements, and complying with law.

6) Your Choices and Rights (US)

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information. To request this, email contact@getplio.com. We may need to verify your request.

  • Opting out of SMS: Reply STOP.
  • Opting out of emails: Use the unsubscribe link (if provided) or email us.

7) Cookies and Analytics

We may use cookies or similar technologies on our website to help operate and understand usage. If we use them, you can often control cookies through your browser settings. (Meta forms may also use their own tracking per their policies.)

8) Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No system is 100% secure, and we cannot guarantee absolute security.

9) Children’s Privacy

PLIO is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10) Changes to This Privacy Policy

We may update this Policy from time to time. We will update the “Effective date” above. Continued use of the Service after changes means you accept the updated Policy.

11) Contact Us

If you have questions or requests, contact: contact@getplio.com